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Provider-prescribed treatments. Subject to medical evaluation. Medications are dispensed by licensed U.S. pharmacies.

Privacy Policy

L & B General Services Inc (operating as EdenRx) · 1250 Tamiami Trail N, Unit 101, Naples, FL 34102

Last updated: August 2026

1. Introduction

EdenRx ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our telehealth platform.

2. Information We Collect

We collect information you provide directly to us, including:

  • Personal identifiers (name, date of birth, contact information)
  • Health information (medical history, medications, health assessment responses)
  • Identity verification documents
  • Payment information (processed through PCI-compliant third-party processors)
  • Communications with our team and providers
  • Uploaded documents and photos

3. How We Use Your Information

We use your information to:

  • Provide telehealth services and medical evaluations
  • Process and fulfill prescriptions and orders
  • Communicate with you about your treatment
  • Process payments and manage subscriptions
  • Comply with legal and regulatory requirements
  • Improve our services and platform

4. Protected Health Information (PHI)

Your health information is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain administrative, physical, and technical safeguards to protect your PHI. Please see our HIPAA Notice of Privacy Practices for detailed information about your rights regarding your health information.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS/SSL) and at rest, role-based access controls, audit logging, secure document storage, and regular security assessments. We never store raw credit card numbers on our servers.

6. Information Sharing

We do not sell your personal information. We may share your information with:

  • Licensed healthcare providers involved in your care
  • Licensed pharmacies for prescription fulfillment
  • Payment processors for billing
  • Service providers who assist in platform operations (under strict confidentiality agreements)
  • Law enforcement or regulatory bodies when required by law

7. SMS & Text Message Communications

When you provide your mobile phone number and consent to receive SMS messages from EdenRx, we may send you account-related notifications, appointment reminders, order updates, and (with separate consent) promotional messages. You may opt out at any time by replying STOP to any message. Message and data rates may apply. See our SMS Terms & Conditions for full details.

Important SMS Data Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. You may also request restrictions on certain uses of your health information. To exercise these rights, contact us at contact@tryedenrx.org.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at:

L & B General Services Inc (operating as EdenRx)
1250 Tamiami Trail N, Unit 101, Naples, FL 34102
Email: contact@tryedenrx.org
Phone: 239-359-6413