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Provider-prescribed treatments. Subject to medical evaluation. Medications are dispensed by licensed U.S. pharmacies.

SMS Terms & Conditions

L & B General Services Inc (operating as EdenRx) · 1250 Tamiami Trail N, Unit 101, Naples, FL 34102

Last updated: August 2026

1. Sender Identity

SMS messages are sent by EdenRx, operated by L & B General Services Inc, 1250 Tamiami Trail N, Unit 101, Naples, FL 34102. Our sending number is +1 (855) 599-9762. EdenRx is a telehealth platform providing provider-reviewed GLP-1 weight loss programs.

2. Types of Messages We Send

By opting into EdenRx SMS communications, you may receive the following types of messages:

  • Account & Intake Messages: Assessment submission confirmations, intake reminders, and account setup notifications.
  • Provider Status Updates: Neutral notifications about your account status (e.g., "You have an EdenRx account update. Please log in to your secure portal.").
  • Order & Shipping Notifications: Order confirmations, shipping updates, and delivery alerts.
  • Refill Reminders: Reminders when your refill window is approaching.
  • Appointment & Check-In Reminders: Monthly check-in and scheduling reminders.
  • Promotional Messages (separate consent required): Offers, discounts, or program announcements. You will only receive promotional SMS if you have given separate, explicit consent for marketing messages.

Healthcare-Safe Messaging Policy

EdenRx will never send sensitive health details, diagnosis information, prescription dosages, or private health information by SMS. All clinical details are accessible only through your secure patient portal at tryedenrx.org/dashboard.

3. Message Frequency

Message frequency varies based on your account activity and the stage of your treatment journey. During active intake, you may receive up to 4–6 messages per month. During ongoing treatment, typically 1–3 messages per month. Promotional messages (if separately consented) may vary in frequency.

4. How to Opt Out (STOP)

You may opt out of EdenRx SMS communications at any time by replying with any of the following keywords:

STOPENDCANCELUNSUBSCRIBEQUITSTOPALL

After replying with any of these keywords, you will receive one final confirmation message and no further SMS messages will be sent to your number. To re-subscribe at any time, reply START or UNSTOP.

Opt-out confirmation message: "You have been unsubscribed from EdenRx SMS messages. You will no longer receive text messages from us. Reply START to re-subscribe at any time."

5. How to Get Help (HELP)

Reply HELP or INFO to any EdenRx SMS message to receive support information.

HELP response message: "EdenRx: Account-related SMS alerts. Msg&data rates may apply. Reply STOP to opt out. For support: contact@tryedenrx.org or call 239-359-6413. Visit tryedenrx.org/privacy for Privacy Policy."

6. Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. EdenRx does not charge for SMS messages directly, but standard carrier rates for text and data may apply. Contact your wireless provider for details about your plan's messaging rates.

7. Consent Is Not Required to Purchase

Consent to receive SMS is not a condition of purchasing any EdenRx product or service.

You may use all EdenRx services without providing SMS consent. Declining SMS consent does not affect your ability to complete an assessment, receive treatment, or purchase any program.

8. Carrier Disclaimer

EdenRx is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages. SMS availability may depend on your mobile carrier and device type. Service is available on most major U.S. carriers.

9. Data Privacy & SMS Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your opt-in data is used solely to facilitate the SMS communications you have consented to receive from EdenRx.

For complete information about how we handle your personal data, see our Privacy Policy.

10. Healthcare Messaging Compliance

EdenRx is a HIPAA-covered entity. All SMS messages comply with HIPAA requirements for protected health information. We will never transmit sensitive clinical data, prescription details, diagnoses, or personally identifiable health information via SMS. All health-sensitive communications are delivered exclusively through our secure, encrypted patient portal.

11. Contact & Support

For questions about our SMS program, contact us:

EdenRx (L & B General Services Inc)

1250 Tamiami Trail N, Unit 101, Naples, FL 34102

Phone: 239-359-6413

Email: contact@tryedenrx.org

Website: tryedenrx.org

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