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Provider-prescribed treatments. Subject to medical evaluation. Medications are dispensed by licensed U.S. pharmacies.

Refund & Subscription Policy

Last updated: October 2026

Please read this policy carefully before subscribing. By completing checkout, you acknowledge and agree to these subscription and refund terms.

Subscription Model

EdenRx operates on a subscription-based model for ongoing treatment programs. By enrolling in a program, you agree to recurring monthly billing unless otherwise specified.

Billing Terms

  • Subscriptions renew automatically every 30 days
  • Charges occur at the time of renewal
  • Pricing is clearly displayed prior to checkout
  • Billing begins only after a licensed provider approves your treatment — you will not be charged if not approved

Cancellation Policy

  • You may cancel your subscription at any time prior to your next billing cycle
  • Cancellation requests must be submitted before the renewal date
  • Cancel through your patient dashboard under Subscription, or email contact@tryedenrx.org
  • No further charges will be made after your cancellation date

Refund Policy

Eligible for Refund:

  • If you are not approved by a provider, you will not be charged
  • Duplicate charges due to a billing error — full refund issued promptly
  • Billing occurred after a confirmed cancellation — full refund

Not Eligible for Refund:

  • Once medication has been prescribed and/or shipped — all sales are final
  • No refunds will be issued after fulfillment has begun
  • Partial use of a subscription period — no partial refunds for mid-cycle cancellations
  • Dissatisfaction with weight loss results (results vary by individual)

Chargeback & Dispute Policy

EdenRx reserves the right to refuse refunds in cases of policy abuse or chargeback attempts. If you believe a charge is incorrect, please contact us at contact@tryedenrx.org before filing a chargeback. By purchasing, you agree to these terms.

Contact for Refund Requests

L & B General Services Inc (EdenRx)

1250 Tamiami Trail N, Unit 101, Naples, FL 34102

Email: contact@tryedenrx.org

Phone: (239) 398-5629

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